How We Review: The Questions SUPERLG Asks of Any Operator
This is the full method SUPERLG uses to describe an operator. SUPERLG is an independent guide, not a casino. It takes no deposits and runs no games, which means it has no back-office view of anyone's cashier. Its descriptions are built from eight questions, each answered only from what an operator has published. The result is a set of answers in words. No operator receives a score or a rank. For readers 21+.
Eight questions
| Area | Question asked | Answered from |
|---|---|---|
| Licence disclosure | Who is the legal operator and who regulates it? | Terms and conditions; regulator's list |
| Payment rails | How does money move in and out? | Cashier and payment help pages |
| Terms clarity | What must be wagered, at what bet size, by when? | Promotion terms |
| KYC rules | What proof of identity is needed, and before which step? | Verification policy |
| Complaint route | If there is a dispute, what happens and who is next? | Disputes clause |
| Responsible-gaming tools | What limits can the player set without help? | Responsible-gaming page |
| Support channels | Where is support, and is it inside the site? | Contact page |
| App distribution | How does the app reach the phone? | Download page |
How answers are written
Each answer is a sentence or two quoting or paraphrasing the operator's document. If the document does not answer the question, the description says so in those words. There is no interpretation of tone, no inference from design quality, and no credit for promises that appear only in advertising. Where two of an operator's pages contradict each other, both statements are reported and the contradiction is noted, since a reader would meet the same confusion.
The honest-cashout principle
SUPERLG writes about deposits and withdrawals often, and the commonest request from readers is for a payout time. None is given. Processing times, limits and charges on the operator's side are set by the operator and can only be read from its cashier page on the day. What can be stated as fact are the public rules of the rails: InstaPay is real-time and has a per-transaction cap; PESONet settles in batches on banking days.
What stays unverified
- Whether an operator applies its terms as written.
- How long any individual withdrawal takes.
- Who controls a particular domain bearing a brand's name.
- The outcome of complaints.
No claim of hands-on testing is made anywhere on this site. The practical test available to a reader is a small first withdrawal before committing more.
Independence
No one pays for wording here. Some links may be partner links, which means SUPERLG may receive a commission if a reader registers through them. A partner is asked the same eight questions and receives the same blunt 'not stated' where the documents are silent.
Keeping it current
Pages show a modified date. Operators change terms regularly; where theirs and ours differ, theirs govern. A description on this site is a record of what was published when the page was last edited, and the date is there so that readers can judge how far to lean on it.
Use it without us
The table is the whole method. Anyone can put the eight questions to any operator's documents in a few minutes, and the number of unanswered questions is as useful a signal as any rating.
Frequently Asked Questions
Does SUPERLG score or rank casinos?
No. It publishes answers to eight questions and nothing more.
Why will you not state a payout time?
It is set by the operator and cannot be seen from outside. Check the cashier page.
Are any operators tested with real deposits?
The site makes no such claim; the method is document-based.
Do partner links influence the answers?
No. A link may earn the site a commission; the eight answers are written from the documents either way.